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Measure your customer experience.

Unlock the power of customer feedback with Lighthouse's personalised surveys.

Gain valuable insights into your customers' true opinions with our personalized customer survey service. We'll work closely with you to develop tailored questions that delve deep into areas like customer experience, loyalty, and their willingness to recommend your business. Discover what your customers truly think and improve your products or services based on their feedback.

OUR SERVICES

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NET PROMOTER SCORE

What is NPS?

The Net Promoter Score is calculated by asking customers one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?"

Respondents are then grouped into three categories:

  1. Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.

  2. Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

  3. Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

 

The NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. Passive scores are not directly used in the calculation. The final score can range from -100 (if every customer is a Detractor) to 100 (if every customer is a Promoter).

NPS = %Promoters - %Detractors

This measure gives businesses a clear and straightforward metric to compare against industry benchmarks or their own historical data, guiding them on how their customer loyalty changes over time or in response to specific initiatives.

Regenerate response

Unlock the power of customer advocacy.

Discover whether your customers are promoters or not with our NPS Score feature. Gain valuable insights into customer satisfaction, loyalty, and their likelihood to recommend your business. Harness the power of customer advocacy and watch your business grow.

Unlock the power of customer insights.

Gain a strategic advantage by tapping into the invaluable feedback from your customers. Our personalized customer survey service helps you understand their experience, loyalty, and willingness to recommend your business. With tailored questions and in-depth analysis, unlock the power of customer insights to propel your business forward.

Unlock the power of customer insights.

Gain a strategic advantage by tapping into the invaluable feedback from your customers. Our personalized customer survey service helps you understand their experience, loyalty, and willingness to recommend your business. With tailored questions and in-depth analysis, unlock the power of customer insights to propel your business forward.

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